The Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), and the 2001 Michigan Quality Leadership Award (the state equivalent to Baldrige), identified the following critical success factors as a key element in BMH’s strategic planning process: 1. Clinical excellence: - Achieve…

BPIR Categories

2.5.2 Develop & set organisational goals
2.2.4 Formulate and review business unit strategy

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