Cross-functional teams enhance customer / supplier relationship management

Medco Health Solutions, a US prescription drug benefit provider, implemented a cross-functional team to interface a new supplier for its digital print marketing and advertising solutions. Monthly meetings were held to discuss strategy and goals for the business partnership as well as production issues. Action items were addressed in a timely fashion and all issues were discussed immediately and resolved before problems spread. Customer requirements were recognised more rapidly, the time to imple...

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
6.2.2 Work with suppliers/outsourced contractors