To create a market and adhocracy oriented culture to achieve its mission and competitive ambitions, Freese and Nichols (F&N), a US provider of engineering and construction services and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), made extensive use of cultural audits. The lead team used the average service industry profile as a reference point, and completed a cultural assessment in 2002, 2004, 2008 and 2010 to track progress toward the desired profile. To ...

BPIR Categories

8.1.1 Leaders develop/manage org culture,vision&values
11.4.1 Design/conduct internal/external audits

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