Stellar Solutions, a US aerospace engineering services company and 2017 Baldrige National Quality Award recipient, used an Annual Survey process to listen to the voice of customers and employees. Every fall, employee surveys were sent to all employees, and customer surveys were sent to all customers and partners. The results were compiled by the Business…

BPIR Categories

1.1.3 Design customer surveys
1.1.5 Conduct customer surveys
9.6.1 Survey/assess employee satisfaction/morale
9.7.1 Encourage employee involvement and feedback
9.7.2 Provide mechanisms for internal communication

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