Student and stakeholder satisfaction / dissatisfaction data at Montgomery County Public Schools, a US school system and winner of the 2010 Malcolm Baldrige National Quality Award (Education Sector), were obtained through various communication mechanisms and stakeholder surveys, translated to increase parent participation. Stakeholders provided input on the survey topics and questions. All departments, offices, and schools used survey data to improve processes and programmes. When an area of impr...

BPIR Categories

1.1.3 Design customer surveys
1.1.5 Conduct customer surveys
1.1.1 Customer performance/satisfaction measurement

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