To determine student and stakeholder satisfaction the Pewaukee School District (PSD), a US school district, used annual end-of-year surveys as a cornerstone. The surveys provided insight as to student and parent satisfaction against Gallup identified criteria of indicators of successful schools: communication, engagement, service, safety, and quality. Dissatisfaction was determined by an aggregate score of less than 85% satisfaction. Parent/student surveys were also conducted for other strategic...

BPIR Categories

1.1.5 Conduct customer surveys
1.1.1 Customer performance/satisfaction measurement
14.1.1 Design & deploy performance measurement system
14.1.6 Communicate and use analysis findings

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