To investigate and resolve customer complaints ST Engineering Singapore, an integrated engineering group and winner of the 2007 Singapore Quality Award, put in place an effective complaint management process. A variety of communication channels were established to provide easy access for customers to seek information, feedback, lodge complaints and conduct transactions. Customer contact personnel were…

BPIR Categories

7.3.2 Manage customer complaints

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.