To ensure complaint resolution at the lowest possible level, the Iredell-Statesville Schools (I-SS), a US public school system and winner of the 2008 Malcolm Baldrige National Quality Award (Education Sector), introduced a complaints resolution process which allowed for: 1) Issues involving a student and his/her teacher/coach were first addressed with the teacher/coach. 2) If resolution was not achieved, or if the matter involved an individual site or department, the principal or director was co...

BPIR Categories

7.3.2 Manage customer complaints

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