To resolve student, parent, staff, and community concerns, the Pewaukee School District (PSD), a US school district, followed a Board of Education (BoE) policy aimed at resolving the concern at the level closest to the concern. A 6-step Concern/Suggestion Tracking System was used to facilitate PSD-wide understanding of complaint patterns and resolution: Step 1 - Complaint/Suggestion initiated. Step 2 - First level received / teacher, office etc actioned. If unresoved, go to Principal. If unresol...

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7.3.2 Manage customer complaints

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