To check out its complaint handling process the Saskatchewan Registered Nurses Association, conducted surveys with 67 individuals who had been involved in the process during the years 2005/2006. The survey received 23 responses and revealed that: 1, Of the respondents who had been investigated as a result of a complaint, 96% felt they had been…

BPIR Categories

7.3.2 Manage customer complaints
14.3 Improve organisational performance

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