Following a B grading for overall performance in a Performance Inspection by its regulator, Communities Scotland, UK, Link Housing, a subsidiary responsible for Link Group’s housing management and maintenance services, found it had a number of challenges: Inconsistency in service delivery between 4 area offices; Inconsistency in the quality and amount of information provided to…

BPIR Categories

7.3.2 Manage customer complaints
7.3.1 Respond to information requests

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X