JUMBO, a Singapore based seafood restaurant chain and winner of the 2015 SPRING Singapore Quality Award for People Excellence, provided multiple contact points for customers could get information they needed. To ensure services and information was available anytime, and to enhance speed and accuracy of responses, many of the processes were online and automated, and…

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
1.1.7 Review customer listening & learning methods

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