DynMcDermott (DM), a US petroleum company and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector), has only one customer, the US Department of Energy (DOE) Strategic Petroleum Reserve (SPR). To manage the customer experience and to determine and meet its customer’s expectations, DM put in place various processes, including: 1. Assistance to…

BPIR Categories

1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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