In 1994, TNT Express (UK) Ltd, part of an Australian based world-wide Transportation Group was announced as joint winner of the inaugural 1994 UK Quality Award. The award was made as a result of the company’s dedication to customer service. TNT’s formula for success was to listen to its customers, thoroughly understand their logistics problems, and seek to always to excel at everything including helping customers reduce their costs and win more sales, adding value to customers' businesses b...

BPIR Categories

8.2.6 Leaders establish/improve the management system
1.3.1 Build customer relationships
1.2.3 Identify new innovations that meet customer needs

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