The Customer Information System at the Poudre Valley Health System PVHS), a US not-for-profit health organisation, used multiple approaches to obtain patient and other customer information, including: 1) Patient satisfaction surveys of randomly selected patients. 2) A 3-yearly community health survey of former and potential patients and customers of competitors. 3) Evaluations following PVHS programmes and events. 4) Bi-annual consumer awareness surveys. 5) Patient comments obtained from Volunte...

BPIR Categories

1.1 Determine customer needs and wants
10.2.2 Acquire & collect information/knowledge

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