The ultimate customers of the Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), were Warfighters, hundreds of thousands of combat Soldiers and Marines dependant on the product effectiveness of ARDEC's armaments. To involve and learn…

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
3.2.1 Translate customer needs into product requirements

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