To improve its public child care service, the Mexican Social Security Institute (IMSS) launched a project that combined technology and parent participation. The project involved technology to monitor indicators and provide a faster response in cases where regulations were not being adhered to, and involved users as inspectors. From 2010 to 2015, 100% of surrogate…

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
6.1.1 Plan key production & delivery processes

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