To acquire immediate and actionable feedback from patients and other customers on the quality of healthcare services, support and transactions, Customer Listening Posts at Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, varied across the stages of patients' and other customers' relationships. Listening…
Unlock this article and 10,000+ more
To get the most out of our extensive resources, please login or become a member below.
OR