To keep abreast of stakeholder needs and changing expectations, Montgomery County Public Schools, a US school system and winner of the 2010 Malcolm Baldrige National Quality Award (Education Sector), used a variety of listening posts, including: 1) Back-to-School Nights for parents; 2) Community forums for students, parents and the community; 3) Parent and student conferences; 4) Parent and teacher conferences; 5) PTA meetings; 6) Periodic customer surveys (parent, teacher, student); 7) Public f...

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
1.3.1 Build customer relationships
10.4.5 Manage external information & knowledge sharing

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