St David’s Healthcare (SDH, a US hospital system and winner of the 2014 Baldrige National Quality Award, used a Gallup Survey to determine customer loyalty, and achieved Top Box Results from 2009 to 2014 YTD. In 2013, for the question “Likelihood to Recommend”, Inpatient received a score of 88% against the Gallup 75th percentile of…

BPIR Categories

15.2.2 Customer retention/referral/relationship building
15.2.1 Customer satisfaction, accolades, awards

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