Patient loyalty at the Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award. In terms of percentages of who would definitely recommend, CAMC Inpatients remained steady at 70% each year from 2012 through Jun 2015, against the Center for Medicare and Medicaid Services (CMS)…

BPIR Categories

15.2.2 Customer retention/referral/relationship building
15.2.1 Customer satisfaction, accolades, awards

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