Patient loyalty at the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), was measured by two elements in the Arbor Associates Inc survey (Arbor provided surveys and research studies): 1) a patient's willingness to recommend the hospital to family and friends…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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