Building loyal relationships was a core competency at Advocate Good Samaritan Hospital (GSAM), a US community hospital and winner of the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector). To ensure a positive patient/stakeholder experience that contributed to customer engagement, leaders role modelled and motivated associates to provide an exceptional patient experience and GSAM: 1)…

BPIR Categories

1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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