Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, significantly exceeded the Raddon Financial Group (RFG) benchmark for Financial Products per Household, a measure of customer loyalty - the depth of relationship between company and customer. Against the RFG benchmark of 2.08 in 2011, Elevations customers reported 2.38 in 2011. In 2012 Elevations reported 2.34 in 2012 against the benchmark of 2.16. In 2013 Elevations rep...

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.3 Product performance e.g. quality/delivery/value

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