Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, solicited customer needs and requirements for organ and tissue donation services through its formal survey process. Customer requirements served as critical inputs for the design of work processes and the identification of opportunities for improvement. By…

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
6.4.1 Improve process/service performance

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