Advocate Good Samaritan Hospital (GSAM), a US community hospital, pursued excellence in customer-focused outcomes and was ranked 1st in Illinois and 4th nationally for overall hospital care. GSAM won the 2010 Malcolm Baldrige National Quality Award (Healthcare Sector), the Lincoln Foundation Award for Performance Excellence in Health Outcomes, and was rated one of Thomson Reuters 100 Top Hospital Overall. GSAM created a strong service oriented culture and achieved top-decile performance in a num...
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