Physicians at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, rated the organisation highly as a place they would recommend to family and friends for care. In 2011, against the Press Ganey (PG) top 10% at 88%, Physicians gave HCM an 81% rating. In 2013, against…

BPIR Categories

15.2.2 Customer retention/referral/relationship building
15.4.1 Employee satisfaction/dissatisfaction

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