In 2008 the percentage of customers of Advocate Good Samaritan Hospital (GSAM), a US community hospital, who recommended GSAM to others exceeded the US national and Illinois averages and was higher than most of its competitors. 76% of GSAM’s customers would recommend the hospital to others against the US Average of 70% and an Illinois…

BPIR Categories

15.1.1 Strategy success measures & performance indexes
15.2.1 Customer satisfaction, accolades, awards

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