Customer referrals rate at an award winning community hospital

In 2008 the percentage of customers of Advocate Good Samaritan Hospital (GSAM), a US community hospital, who recommended GSAM to others exceeded the US national and Illinois averages and was higher than most of its competitors. 76% of GSAM’s customers would recommend the hospital to others against the US Average of 70% and an Illinois average of 65%. GSAM’s competitors. Hospitals A, B and C scored 65%, 82% and 70% respectively, according to the CMS hospitalcompare website. GSAM was ranked 1s...

BPIR Categories

15.1.1 Strategy success measures & performance indexes
15.2.1 Customer satisfaction, accolades, awards