Customer relations

In 1998, Taranaki Sawmills, winner of numerous New Zealand awards for exporting, employer/employee relations and manufacturing practices throughout the 1990s, was interviewed by a 'Best Practice ' survey team. Taranaki exports timber, timber products and wooden mouldings. Taranaki's product development team works closely with customers and the company emphasised it's flexibility and commitment to change to meet customer requirements. Staff are trained in customer service and there are 3 staff me...