To build long-term, intimate customer relationships, Lockheed Martin - Missiles and Fire Control (MFC), a US aerospace and defence systems manufacturer and winner of the 2012 Malcolm Baldrige National Quality Award, was guided by its core values, dedication to ethical and legal behaviours, respect for its workforce and the customer community, and a strong focus on performance excellence. Customers were active members of MFC’s Integrated Product Teams and the firm lived its concepts of . “Cus...

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1.3.1 Build customer relationships

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