Building relationships with patients and North Mississippi Health Services (NMHS), a US heathcare provider and winner of the 2012 Malcolm Baldrige National Quality Award, was seen as an obligation. To ensure the community knew and trusted that they had a partner for life in their health, NHMS employed a six stage relationship and engagement prcoess, from the person who did not know about NMHS to the person who actively advocated for NHMS. Teach stage contained a set of systemati...

BPIR Categories

1.3.1 Build customer relationships

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