To build and manage customer relationships, Donor Alliance (DAI), a US organ procurement organisation, leveraged its “Strength of the Relationships” core competency. The competency was seen in the daily interactions between DAI staff and the key customers. Relationships underlined the approaches DAI used to exceed customer expectations and increase their engagement throughout their lifecycle. DAI’s…

BPIR Categories

1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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