To build strong relationships with its 3-million plus customers, the Central Provident Fund Board (CPF), provider of Singapore’s social security savings plan, focussed on making it easy for customers to conduct transactions. The CPF: 1. introduced electronic services including a large PAL- networked electronic services and linkups with other financial institutions and made it possible…

BPIR Categories

1.3.1 Build customer relationships
7.3.1 Respond to information requests
3.2.3 Develop&integrate technology/innovation into concept

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