Momentum Group, a US Fabrics Manufacturer and winner of the 2016 Baldrige National Quality Award, managed its customer relationships primarily through a Sales Call Frequency Model (SCFM), a systematic process for determining how often a Sales Rep should be visiting which customers. Through the SCFM, Momentum was guaranteed to visit the most important customers and…

BPIR Categories

1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships

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