To enlarge and strengthen its customer base, Teckwah Industrial Corporation, Singapore, a Printing & Packaging, Logistics and Value Chain Management Services company, winner of the 2011 Singapore Business Excellence Award, adopted five core strategies: 1) to elicit customers' future requirements and implicit needs; 2) to evolve and create differentiation from competitors and to stay relevant for customers; 3) to continually improve productivity, service innovation and quality; 4) to maximise ac...

BPIR Categories

2.2.4 Formulate and review business unit strategy
13.1 Develop and manage supplier/customer partnerships
1.3.1 Build customer relationships

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