Yokogawa Electric Asia, a Singapore technology manufacturer and winner of the 2011 Singapore Business Excellence Award, made customer partnering one of its two drivers for business sustainability. Yokogawa fully integrated its customer centric strategy with its strategic planning, supply chain management, quality management system, and information and human resource management system. Action plans on enhancing…

BPIR Categories

1.3.1 Build customer relationships
2.2.4 Formulate and review business unit strategy
13.1 Develop and manage supplier/customer partnerships

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