Student retention by exceeding students’ and parents’ expectation was ingrained in the culture at the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award and reinforced during every faculty and staff meeting and daily interactions with Senior Leaders and Leadership Team members. The CEO personally taught a 90 minute course on CSSD’s customer service, student-focused culture during orientation. Student retention rates were monitore...

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
2.5.1 Communicate policies & strategies

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