Between 2003 and 2007 inclusive customer satisfaction with services from the Singapore Land Transport Authority (SLTA), a national transport authority and winner 2008 Singapore Quality Award for Innovation Excellence, consistently exceeded targets: 2003 target 70% vs achievement of 67.3%. 2004 target vs 70% achievement 72.8%. 2005 target 80% vs achievement 86.6%. 2006 target 80% vs achievement 93.6%. 2007 target 80% vs achievement of 93.4%....

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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