To determine student and other customer satisfaction, dissatisfaction, and engagement, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, used its Pathways Personalized Education Plan (PPEP) process and a series of web-based surveys. Teachers were specially trained to gather input from students during the…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.3.1 Build customer relationships

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