To advance student/parent satisfaction, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, tracked student confidence in their learning via a Student Confidence Survey. For the years 2012-2015 on average students showed an increase in confidence from 20% to 42%. To achieve this result,…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.1.5 Conduct customer surveys

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