To advance student/parent satisfaction, the Charter School of San Diego (CSSD), a US Charter School and winner of the 2015 Baldrige National Quality Award, tracked student confidence in their learning via a Student Confidence Survey. For the years 2012-2015 on average students showed an increase in confidence from 20% to 42%. To achieve this result,…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.1.5 Conduct customer surveys

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X