Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, identified a Remarkable Patient Experience as a Strategic Advantage. The Patient Experience represented 30% of the Centre for Medicare and Medicaid Services Value Based Purchasing VPB). Hill Country Memorial achieved a 2013 VBP Patient Experience score of 95…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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