Elevations Credit Union, a US financial products and services provider and winner of the 2014 Baldrige National Quality Award, measured the satisfaction of its over 8000 mortgage holding members with its mortgage sub-servicing partner. Against a target of a satisfaction level of 6.0 on 1 to 7 scale, Elevations mortgage holding members reported satisfaction levels of 6.1 in 2011, 2012 and 2013, and 6.3 in Q2 2014....

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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