Customer Satisfaction results for Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Baldrige National Quality Award, indicated benchmark and industry leadership. To measure over all customer satisfaction DC combined The Consumer Experience Index (CEI), that represented FMC’s indicator of overall customer satisfaction, and its VOC which was the…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.