A measure of customer satisfaction at the Montgomery County Public Schools (MCPS), a US school system and recipient of the 2010 Malcolm Baldrige National Quality Award, was related to services provided by the Department of School Plant Operations. In the Customer Satisfaction School Principals Survey (SPO) against a target of 5.0 (top score 6.0) participants…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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