To measure of customer satisfaction the Singapore Civil Defence Force organisation, winner of the 2010 Singapore Quality Award for Business Excellence, used a number of criteria and exceeded targets year on year as follows: 1. Direct customer feedback. Against a target of achieving a 90% “Good” rating the SCDF achieved in the 2005/2006 work year…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
15.2.1 Customer satisfaction, accolades, awards

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