A measure of customer satisfaction at the US Veterans Affairs Clinical Research Pharmacy(VACSP), a US government clinical trials agency, was responsiveness to anticipated investigator and site personnel requirements. In 2006, against a WA Department of Ecology benchmark of 75%, VACSP achieved a satisfaction rating of 100% for investigators and 95% or site personnel. In 2008,…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.5.1 Performance as a responsible corporate citizen

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