Resident Overall Satisfaction at Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, far surpassed the National levels. From a rate of 95% in 2012 KMV scored 100% each year from 2013 to 2016. The National rates were 80% in 2012, 76% in 2013, 79%…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value

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