customer satisfaction and dissatisfaction at Bristol Tennessee Essential Services (BTES), a US utilities plus company, was measured through surveys, reliability levels and rates. J.D. Power defined electric utility satisfaction by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. Customer Focussed results can be reviewed from Figs…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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