DynMcDermott (DM), is the Operating Contractor for the US Department of Energy (DOE) Strategic Petroleum Reserve (SPR), and winner of the 2005 Malcolm Baldrige National Quality Award (Service Sector). Customer satisfaction is DM's primary goal and DM's Customer Satisfaction Index considered all strengths and weaknesses as identified by the customer. DM Customer Satisfaction Index scores…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards

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