To grow business, the Augere Construction Company, a US builder, sought success through repeat business. The owners built relationships, ensured good communication with clients, went above and beyond the call of duty for all clients, and ensured the rapid fixing of any problems to the complete satisfaction of clients. The company measured its customer satisfaction…

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms

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